Robotic cashiers are already being used by catering leaders, and they proved to be very cost-efficient.
Cut POS costs by replacing the cashier with a robotic cashier.
eliminate queues and increase cafeteria throughput during peak hours (12.00-15.00)
segmentation of cafeteria visitors, which includes segregating a stream of visitors who only buy set meals, and training a neural network to identify over 3 000 food items
The robotic cashier was put into service to handle business lunch purchases in order to reduce congestion during the busiest lunch hours (implementation period: 1.5 months).
A second robotic cashier was put into service in March 2021 to handle the whole menu (implementation period: 2 months).
In August 2020, one cashier position was cut, queues were eliminated, and customer service time was shortened from 3-4 minutes to a few seconds.
customer surveys showed increased satisfaction from purchasing meals via the robotic cashier
The robotic cashier saved the Customer 171 000 roubles over seven months from August 2020 to February 2021; cost savings from March 2021 to April 2023 (27 months) are expected to amount to 1.39 million roubles.
Self-service kiosks are already installed at top catering facilities
Automate taking orders for chef’s dishes, which are prepared locally (wok, shawarma, etc.)
Custom software for the self-service kiosk was developed; a list of the necessary equipment was drawn up, and the equipment was purchased and installed.
A self-service kiosk was put into operation in November 2020 (implementation time: three weeks)
after the self-service kiosk was set up, the number of chef’s dishes purchased grew by 30% (70 to 100 dishes per day)
customer surveys showed increased satisfaction from purchasing meals via the self-service kiosk due to the convenience of the order creation and payment process
Earnings from November 2020 to March 2021 exceeded the earnings before the self-service kiosk was put into service by 630 000 roubles. Total earnings from April 2021 to April 2022 (12 months) are set to exceed the baseline value by 1.5 M roubles.